Refund Policy

Last updated: October 18, 2026

I want you to be happy with your website. This policy explains when refunds are available.

Website packages (Starter, Standard, Pro)

Before work begins: if you cancel within 7 days of paying and I have not started work, you get a full refund.
After work begins: if you decide to stop, I will refund the part of your payment that covers work I have not yet done. Work already completed, including design and setup, is not refundable.
If you’re unhappy with the first draft: tell me within 5 days of receiving it. I will make the included revisions. If we still can’t agree on a fair solution, I will review a partial refund based on the work remaining.
After launch: once your site is live and approved, payments for the build are non-refundable.

You can cancel at any time by contacting me. Cancellation takes effect at the end of your current billing month, and you will not be charged again.
Payments for a month already started are non-refundable.

Approved refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

If there is a problem with a charge, please contact me first so I can fix it quickly, before you file a dispute with your bank.

To request a refund or cancel, email [email protected] or call or text 608-547-7703.